Guest Relations Agent

İşin təsviri

Key Functions:

• Greet guests upon arrival and departure, creating a warm and welcoming atmosphere.
• Assist guests with check-in and check-out processes, ensuring accuracy of reservations and guest information.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Maintain positive relationships with guests throughout their stay, anticipating and fulfilling their needs.
• Provide personalized recommendations and information about hotel facilities, services, and local attractions.
• Ensure that VIP guests and loyalty program members receive special attention and privileges.
• Arrange special amenities, requests, or surprises to enhance the guest experience.
• Listen attentively to guest concerns and issues, working to resolve them promptly and effectively.
• Collaborate with relevant departments to address guest complaints and ensure appropriate follow-up.
• Ensure guest feedback is documented and utilized to improve service quality.
• Coordinate special events, celebrations, and arrangements requested by guests.
• Assist with event planning, ensuring all details are executed flawlessly.
• Act as a liaison between guests and various hotel departments, facilitating smooth communication and coordination.
• Provide relevant information to guests about hotel events, services, and promotions.
• Engage with guests during their stay, building rapport and fostering a sense of loyalty.
• Conduct regular guest satisfaction checks and surveys to gather feedback and insights

Job Requirements:

• Bachelor’s degree in hospitality management or related field preferred.
• Proven experience in a guest service or guest relations role within the hospitality industry.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using hotel management software and reservation systems.
• Customer-focused mindset and a genuine passion for providing outstanding guest experiences.
• Flexibility to work shifts, including weekends and holidays.
• Knowledge of local attractions, restaurants, and services is a plus.
• Fluent proficiency in both Russian and English languages

Interested Candidates, please send your CV with the subject “Guest Relations Agent” until February 20, 2024. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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