Guest Sevice Agent

İşin təsviri

Key Functions:

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;
• Secure payment, verifying and adjusting billing as needed;
• Provide guests with room and hotel information, directions, amenities and local interests;
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;
• Complete cashier and closing reports, counting the bank at the end of each shift securely;
• Accept and record wake-up calls, delivering to the right department;
• Communicate any emergency, lost item or theft to proper security staff and/or authorities;
• Keep contingency lists in case of emergency and communicate any necessary messages;
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
• Act in accordance with policies and procedures when working with front of house equipment and property management systems;
• Follow company brand standards.

Job Requirements:

• Previous customer experience and the ability to work effectively under pressure;
• Previous experience in cash handling;
• Proficiency in Azerbaijani, English, and Russian, any additional language is preferable;
• Must be proficient with computers;
• Positive attitude and good communication skills;
• Commitment to delivering a high level of customer service;
• Willing to take initiative and work with little direction;
• Ability to work as part of a team;
• Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.

Interested Candidates, please send your CV with subject “Guest Service Agent” until December 20, 2023. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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