Front Office Agent (Receptionist)

İşin təsviri

Job summary:

• To carry out all day-to-day guest services tasks and to provide all our guests & visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests.

Key responsibilities:

• To adhere to the department’s Standard Operating Procedures at all times.
• To be aware of the departmental fire evacuation procedures.
• To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.
• To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates.
• To review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest’s stay and also to ensure that all special requests are communicated to other departments as applicable & necessary.
• To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the Front Office Manager is fully informed about all complaints/issues.
• To be fully aware of the hotel’s credit policy and to adhere to all aspects of the credit policy at all times.
• To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.
• To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times.
• To be consistently well groomed & professional in appearance and to wear the appropriate uniform and name badge at all times.
• To attend departmental meetings and hotel training programs as and when needed or instructed.
• To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.
• To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.
• To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.
• To ensure that all VIP and Suite guests are assisted during their arrival, stay and departure and that they are given all necessary information to make their time with us as enjoyable as possible.
• To oversee the lobby areas and to assist all guests/visitors with any enquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order. 
• Carry out any other duties and responsibilities as assigned.

Requirements:

• Minimum High School Graduate.
• 2 years in similar position in a five star hotel.
• Strong orientation towards customer service.
• Highly organized and proactive.
• Initiative and Commitment to Achieve.
• Effective Communication.
• Attention to detail.
• Problem solving and decision making.
• Leadership skills.
• Customer focused.
• Team work.
• Interpersonal skills.

  Benefits:

• Chance of co-working with well experienced team from worldwide famous hotel brands;
• Opportunity to participate in training & development programs;
• Maximum discount opportunities at hotels & other respective properties;
• Career opportunities in different industrial enterprises under PMD Group management;
• Duty meal;
• Accommodation (Shared);
• Staff shuttle bus; 

Interested candidates are requested to submit their CV by specifying the Job Title in the subject line.

The deadline for application is November 25, 2023.

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