Customer Relation Specialist

İşin təsviri

Position: Customer Relation Specialist

About Organisation:

“Azedunet” LLC is a provider of Internet and ICT services for national academic, research and education sector of Azerbaijan Republic.
Within “State Program on informatization of education system in Azerbaijan Republic in 2008 – 2012 years” “Azedunet” LLC  is providing implemention of high speed corporate Intranet network in education system and Internet services in organisations based on Memorandum of Understanding between Ministry of Education of Azerbaijan Republic and “Azedunet” LLC. 

Main duties and responsibilities:

 Handles customers concerns specifically related to their experience with the Consumer products and support
 Understands the product and consumer support customer experience
 Possesses the ability to communicate to customers effectively. He/She should have pleasant and persuasive skills and must be able to give comfort to customers while he/she deals with them;
 Must demonstrate keen interest to find out the real needs of the customers and help resolve their problems.
 Gather customer insights based on their support and product experience.
 Work with the technical support engineers and team leads when necessary, to resolve the customers concerns.
 Records conversation with customers and prepare reports
 Work closely with non-Consumer support teams (i.e., Digital River, Legal, Business Bureau, etc) when handling customer complains
 Provide root-cause analysis and recommendations to improve the product and support processes.
 May participate in product testing and process review activities..

POSITION REQUIREMENTS:

 Bachelor's Degree in any 4 year course
 Experience in customer service (call center)
 Have excellent communication skills, and in particular, to be superb at social interaction whether it be in world, on the telephone or in writing.
 Very Patient in handling concerns from different types of people
 Highly motivated to learn.
 Ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
 Able to manage tasks and project schedule.
 Demonstrated ability to think work as part of a team, to integrate with others and to show personal initiative when called for.
 Analytical and problem-solving skills;
 Knowledge of customer care processes and techniques;
 Dedication to providing exceptional customer service;

Interested applicants should send a detailed CV with photo (either in English, Azeri or Russian) to [email protected] and state the position title in the subject line of the e-mail. The deadline for the applications is april 8, 2013.
No phone calls, please.

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