SPA Supervisor

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HOLIDAY INN:  SPA SUPERVISOR

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

EXPECTED RESPONSIBILITIES:

• Primary responsibility is to provide leadership, direction and supervision of staff in the daily operations of the Spa
• Assist in Retail and Spa Inventory,
• Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene ,
• Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system,
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift,
• Answer a variety of questions from guests, and handle routine problems,
• Responsibilities may include training employees, planning, assigning and directing work,
• Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems,
• Book Spa appointments and services, Perform other related clerical tasks,
• Assist in general maintenance of the spa desk and reception area,
• Provide superior service to our customers (internal and external) at all times
 
EXPECTED QUALIFICATIONS:

• College degree or equivalent experience
• Accounting and budgeting knowledge
• Strong communication skills
• Proven leadership qualities
• Minimum 3 years  experience in Spa management
• Fitness and/or Salon experience, Hospitality experience
• Spa Management Certification
• Excellent communication skills
• Thorough knowledge of federal, state and local laws governing employment
• Public speaking knowledge and experience
 
Interested Candidates, please send your CV to  [email protected]

Please type “SPA SUPERVISOR” in the subject line of your message.
CVs without position name Indication in subject will not be considered

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