Senior Reservations & Ticketing Agent

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QR8080 - Senior Reservations & Ticketing Agent | Qatar Airways | Baku
Organization: Qatar Airways
Job Function: Commercial
Division: Commercial
Employment Type: Full Time - Permanent
City: Europe | Azerbaijan | Baku
Last date of application: 04-Jul-2015

Qatar Airways

Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for
talented individuals to join our award-winning team.
We take pride in our people —a dynamic and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About Your Job:

In this role you will be part of our team and continue to ensure that our customers have a 5-Star experience.
You are expected to serve a high volume of customers following QR procedures and maintaining our standard level
of customer experience.
Assisting mishandled passengers such as NOREC/DNBs to reduce complaints is also part of your responsibilities
You will advise of changes in flight plan or to cancel and confirm reservations, send quotes and confirmations, make
reservations and make continuous follow-ups. Your daily work will also contain refunds in BSP-link and ticket
issuance.

About You:

To be successful in this role you will need relevant tertiary, trade or vocational qualification. Experience of
minimum 3 years of job-related experience, with minimum 2 years’ experience in reservations and ticketing from
within an Airline or a Travel Agency.
You will also have Airline basic tariff courses. Besides strong Amadeus knowledge, good computer skills are
required in this role. You should have excellent English language ability; both oral and written.
You are service-minded, good communicator and have strong ability to maintain a good structure through all of your
daily responsibilities. You must also be able to work well under pressure.

Note: you will be required to attach the following:

1. Resume / CV
2. NOC, for Qatar Airways employees only. External applicants upload a blank document.

All the interested candidates should submit their applications and CVs through www.qatarairways.com/careers
at job search choosing Azerbaijan as a location.

Deadline for submission of applications is 04 July, 2015.

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