Sales Representative

İşin təsviri

JOB TITLE:  Sales Representative

REPORTS TO:  Retail Supervisor / Retail Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. SALES GENERATION
 Achieve and exceed sales targets.
 Promote maximum sale of merchandise by understanding customer needs, explaining features and benefits, overcoming objections, selling add-on merchandise.
 Pay special attention to people “just looking” in order to make them feel welcome as well as persuade them to purchase.
 Suggest alternative products when out of stock situations arise.
 Link sells.

2. CUSTOMER SERVICE

 Greet customers as per the shoe concept specific standards.
 Personally acknowledge all customers you see.
 Adhere to the shoe concept’s grooming standards.
 Offer refreshments to all customers, as per the specific guidelines.
 Keep all promises made to customers.
 Refer back to customers within 24 hours of query.
 Keep customer database up to date (customer record cards)
 Answer telephones timeously and take accurate messages.
 Escort all customers to the cash desk on closing a sale.

3. PROMOTIONS AND EVENTS (if applicable)

 Know and understand the mechanics of promotions and events.
 Support all promotions by being aware of current promotions.
 Explain promotions to customers.
 Order promotional elements/stock in advance.
 Ensure advertised lines are in stock and are properly presented.
 Maintain all merchandise and displays.
 Achieve promotional targets.

4. MERCHANDISE PRESENTATION & HOUSEKEEPING

 Adhere to the merchandising checklist. (shoe concept specific)
 Display all merchandise according to set standards.
 Display of new lines timeously.
 Keep the company housekeeping standards high at all times.
 All housekeeping duties to be done on an ongoing basis.

5. TRAINING AND DEVELOPMENT

 Attend all training offered.
 Share supplier training information with colleagues.
 Maintain a professional image and conduct during all training.
 Take responsibility for self development and increase one’s product knowledge by reading catalogues, magazines, labels, etc.
 Keep up to date with fashion trends internationally.

6. STOCK MANAGEMENT

 Know the stock level in your section.
 Ensure top selling lines are in stock.
 Plan with your manager how to move slow selling stock.
 Inform manager of any stock related issues.
 Ensure stock transfers in and out are done within 48 hours.
 Accept return of goods in resaleable condition with proof of purchase.
 Manage damages and breakages.
 Adhere to stock delivery and acceptance procedures.
 Discuss ideal stock levels with your manager on a monthly basis.
 Perform stock takes timeously and accurately.

QUALIFICATIONS

High School Pass Certificate

EXPERIENCE

Min 4 years retail sales experience in fashion/shoe related department

KNOWLEDGE, SKILLS & ABILITIES

 Knowledge of English language; Knowledge of Arabic preferred.
 Computer literate – MS Office Packages.
 Ability to prepare routine administrative paperwork.
 Ability to sort, checks, count, and verify numbers.
 Knowledge of retail floor sales techniques.
 Knowledge of retail floor merchandising and stock control procedures.
 Knowledge of sales promotions and events.
 Knowledge of basic visual merchandising techniques.
 Knowledge of customer service standards and procedures.
 Knowledge of shop security and safety procedures.
 Ability to communicate effectively, both verbally and in writing.
 Records maintenance skills.
 Ability to interface and influence customers.
 Good housekeeping abilities.
 Good interpersonal skills to deal with customers and other employees.

E-mail: [email protected]

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