Guest Relations Supervisor

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Learn more about us  by clicking the link   http://www.winterparkhotel.net/

Position: Guest Relations Supervisor

Job brief:

We are looking for an outgoing Guest Relations Supervisor to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities

•         Ensure and provide flawless, upscale, professional and high class guest service experiences
•         Analyze customer feedback and provide strategic direction to continuously improve overall rating
•         Respond to guests needs and anticipate their unstated ones
•         Expect and react promptly to guests’ requirements and inquires
•         Actively listen and resolve guests’ complaints
•         Oversee and coordinate all arrivals and departures of special guests (VIPs, VVIPs)
•         Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
•         Promote all amenities, conveniences and programs offered
•         Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
•         Appraise team’s performance and produce reports
•         Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements

•         Proven working experience as guest relations agent/supervisor
•         Working experience in hospitality
•         Adequate knowledge of personalized services principles and processes
•         Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
•         Familiarity with industry’s latest trends
•         Hands on experience with guest relationship management software
•         Proficiency in English, Russian multilingualism will be considered an asset
•         Guest service orientation and drive
•         Excellent problem resolution skills along with outstanding communication and active listening skills
•         Ability to work flexible hours
•         Highly responsible and reliable with a professional presentation
•         BS degree in hospitality management, business administration or related field

Interested Candidates, please send your CV to  [email protected]
Please type  “Guest Relations Supervisor”  in the subject line of your message.
CVs without position name Indication in subject will not be considered

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